Urgency of Workforce System Digital Transformation (WITSC 2)
Urgency of Workforce System Digital Transformation (WITSC 2)
Curriculum
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Description
In today’s digital age, rapid technological change necessitates urgent digital transformation in public services. This requires integrating digital practices, information, and technology into all areas of public administration and service— fundamentally changing how organizations operate and deliver value. It brings together individuals and organizations to innovate and interact in ways not otherwise possible. Through digital transformation, the workforce system can serve customers with the speed and scale today's problems, opportunities, and solutions require.
Audience: This training is designed for leaders across the workforce system and professionals in the ecosystem with interest or responsibility to learn more about and take on digital transformation.
Learning Objectives: This online curriculum is designed to build capacity for digital transformation in the workforce system. The training helps learners:
- Realize the urgent need for digital transformation to meet emerging needs
- Build a shared vision and set the course for digital transformation
- Create customer-centric strategies that maximize organizational and system capacity and relationships to transform the customer experience
Earning a Certificate of Completion: This certificate includes multiple lessons that can be taken individually or as a whole program of study. Learners earn a certificate completion by completing all lessons in the program of study.