This curriculum introduces learners to fact-finding fundamentals and the fact-finding process in UI, which was created by NASWA as a practical resource for use by TPAs (third party administrators) and employers seeking to better understand their role in the fact-finding process and how they can help State Workforce Agencies to reduce unreported earnings issues.

Fact-finding is the process of gathering relevant information to properly resolve UI eligibility issues and to assist state adjudicators or other assigned staff in making accurate unemployment benefit eligibility determinations. Understanding the fact-finding process will help you to more effectively respond to all requests for information and provide complete documentation to substantiate your information to the state.

Audience: This certificate is for TPAs and employers who want to learn more about fact-finding in UI.

Learning Objectives: This training helps learners:

·       Understand the importance of effective fact-finding to UI program integrity

·       Understand the importance of employer participation in fact-finding

·       Identify the difference between material and immaterial information

·       Identify separation and non-separation UI eligibility issues

·       Identify factors considered when a UI agency makes determinations for claimants who may have UI eligibility issues

·       Understand how employer’s benefit by providing complete and accurate separation information

·       Identify the facts employers need to gather for each type of employee separation

·       Understand the process of responding to a UI agency’s request for information