UI 101 Training for Vendors

UI 101 Training for Vendors


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This instructor-led curriculum is designed to familiarize information technology professionals and other project staff with the concepts, laws, administrative regulations, and business processes of the Unemployment Insurance (UI) program. It introduces participants to the basics of UI Tax, Benefits and Appeals regulations and processes at both the national and state level.

The training starts with a brief overview of the history and purpose of the UI program and describes how UI benefits and administrative costs are funded. Participants will gain an understanding of the employer’s role in the UI system, including establishment of an employer account; the reporting of quarterly wages and payment of taxes; how employer rates and charging of benefits are determined; and various enforcement activities within the UI Tax program.

The instructors walk participants through the various steps in filing a claim including calculations for a monetary benefit amount and determining claimants’ eligibility for benefits. The training also includes a description of different claim types; UI claimant and employer appeal rights; overpayment determination; adjustments; and fraud issues. The training concludes with an overview of required UI performance measures and Federal and Non-Federal reporting.

The three-day training targets vendor and contractor staff and project managers currently assigned to or who anticipate being assigned to an Unemployment Insurance Information Technology Modernization project for one or more states.

Upon completing this course, participants will be able to:

  • explain the purpose of the Unemployment Insurance program and the unique federal-state partnership that exists,
  • describe the functional flow of processes and explain the interconnectivity between the various UI functional areas covering Tax, Benefits, and Appeals, and
  • discuss the importance of collecting specific data regarding workload and performance of the state UI program and how this is accomplished both manually and using technology.

If you are interested in attending or scheduling this classroom training, please reach out to learning@naswa.org.

Course Provider UI ITSC

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