New UI Staff Training
New UI Staff Training
Curriculum
Log in to view this content. Log In
Description
Approximately 4.5 hours to complete all the lessons within this curriculum.
This training curriculum is for states' new UI staff.
Lesson topics include introduction to UI, claims intake, customer service, and basic fact-finding skills for new UI staff. The UI Agency Tour for benefits professionals is also included.
Course Provider National Integrity Academy (NIA)