New UI Staff Training (NIA New Staff)
New UI Staff Training (NIA New Staff)
Curriculum
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Description
Approximately 4.5 hours to complete all the lessons within this curriculum.
This training curriculum is for states' new UI staff.
Lesson topics include introduction to UI, claims intake, customer service, and basic fact-finding skills for new UI staff. The UI Agency Tour for benefits professionals is also included.
Course Provider National Integrity Academy (NIA)